Main challenge
The challenge was making a public procedure tool feel simple: users arrive to solve a query, not to explore a website.
Ventanilla Única Guainía
An institutional system for checking PQRSD case status and accessing citizen service channels.
Role and stack
Frontend, API integration, institutional configuration, responsive UI, and deployment support.
Vite Node.js MySQL REST APIs Railway Responsive UI
Client communication
- Work aligned with institutional criteria: copy, color, logo, tone, and information priority.
- Validation around user paths: check case status, understand state, and access the system.
- Deployment and configuration support for updatable institutional data.
Institutional trust
Identity, clear language, and direct paths were reinforced.
States and errors
Empty responses and failed lookups were considered in the UX.
Changing configuration
The interface can adapt to institutional data updates.
From brief to launch.
The flow adapted to the project type, always with short cycles for decisions, validation, and delivery.
Understand the citizen journey and entry points.
Organize institutional messages, lookup, and PQRSD access.
Connect the public experience with endpoints and configuration.
Validate states, errors, response times, and mobile use.
Support domain, environment, and deployment adjustments.
What was ready to use.
- Public case lookup portal.
- Citizen-oriented experience.
- Configurable operational base.